We hope you will be completely satisfied with any product purchased. However, should you wish you can return it for any reason within 30 days from the date of despatch for an exchange, credit note or refund (less postage costs), excluding gift cards and E-gift cards and ineligible items*.

Items must be unused and in an 'as new' condition with all packaging and labels/tags attached. Returns must be actually received by us within this 30 day period to qualify so we recommend you use a tracked service to do so. We aim to process returns as soon as possible, however please allow up to 14 days for your refund to be processed during peak periods.

Please take care when trying items on. If an item is returned to us in an unsuitable condition, worn or damaged, or is returned outside the returns window, we won't be able to refund you. In this case, we would have to send the item back to you and ask you to cover the costs of delivery. If we don’t hear back from you within 14 days, the goods will be destroyed.

If you return an item that you didn’t purchase from us (or an item that is not suitable for credit or exchange), we’ll do our best to contact you from the details provided in the parcel. We’re happy to send these back to you and you would be required to cover the costs of delivery (£8 for UK customers). If we don’t hear back from you within 14 days, the goods will be destroyed.

If we feel that a customers returns pattern is unusual then we may have to deactivate the account.  We regret we are unable to accept international returns.

* Ineligible items for returns are certain intimate personal items such ear plugs, nose clips, swim socks and swim caps where it is evident that they have been opened and tried on or used.  This is in fairness to other customers who would not want to receive such items after they have been tried on by another person.

Your statutory right to cancel under Consumer Contracts Regulations is unaffected. 

Please take care when trying items on. If an item is returned to us in an unsuitable condition, worn or damaged, or is returned outside the returns window, we won't be able to refund you. In this case, we would have to send the item back to you and ask you to cover the costs of delivery. If we don’t hear back from you within 14 days, the goods will be destroyed.

If you return an item that you didn’t purchase from us (or an item that is not suitable for credit or exchange), we’ll do our best to contact you from the details provided in the parcel. We’re happy to send these back to you and you would be required to cover the costs of delivery (£8 for UK customers). If we don’t hear back from you within 14 days, the goods will be destroyed.

Ineligible items for returns are certain intimate personal items such ear plugs, nose clips, swim socks and swim caps where it is evident that they have been opened and tried on or used.  This is in fairness to other customers who would not want to receive such items after they have been tried on by another person.

Your statutory right to cancel under Consumer Contracts Regulations is unaffected.

If we feel that a customers returns pattern is unusual then we may have to deactivate the account. 

We regret we are unable to accept international returns.

If your product develops a manufacturing fault within 30 days of purchase, please contact us by email to arrange a return. You will be asked to attach images to help us to understand and rectify the issue.  We will either replace or refund any faulty items.

If you’ve purchased the item from us after 30 days but within the last 12 months and it’s developed a manufacturing fault, please contact us. Our Customer Care team will be in touch to let you know how to proceed and in most cases, we aim to offer a replacement or repair if possible. Please note that we will need a reasonable amount of time to carry this out and will do our best to come to a resolution as soon as possible. To speed up the process, please attach images to your email to assist our Customer Care team.

You can return your items to the address below. You will need to pay the postage costs and obtain proof of postage. 

Returns Department - Richfield Sports

4 Cremyll Road

Reading RG1 8NQ 

UNITED KINGDOM

Please be aware that you are responsible for the item(s) until they are received by us. As such, please ensure that they are securely packaged. We advise you make a note of your tracking number and obtain proof of postage from the post office or from any other courier that you use to return the item.

If you are returning a faulty item then we will supply you with a pre-paid returns label.

Yes, of course, if you need a different size of the same product or a different product then let us know before you return the item(s)

Please note that we can only accept one exchange per item, per order. If you need to return the exchanged item(s) this must be done within the original returns period and a store credit only will be applied to your account (credit amount is valid for 12 months from the date of issue).

No, but do ensure we know who the return is from and what you want to do (refund, credit, exchange etc) by including with your package

• Order Number (or your delivery postcode)
• Surname/Address
• List of items being returned and reasons

You may find it easier to print off your order confirmation and use that to write on.

Once it's received back, we'll process your return as soon as we can and aim to have this done within a week. We'll send you an email to confirm once we have processed your refund. 

Please note that if you return items that then mean your order falls below the minimum for 'free delivery' then the standard delivery charge will be applied to the items you are retaining in your order.